Returns

RETURN POLICY

 

Last updated December 18, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. We will cover shipping costs associated with returns. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in good condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at returns@pxtherapy.ca to obtain an authorization number and prepaid shipping label. After receiving a label, place the item securely in its original packaging, and securely attach label.

 

Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

returns@pxtherapy.ca 

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